Monday, October 26t, 2012
Interview by Allen Cardoza
Ben Benjamin, Ph.D., and Amy Yeager Jeffrey spoke to Allen Cardoza from Answers for the Family on L.A. Talk Radio about their newly released book, "Conversation Transformation." The discussion focused on understanding why any conversation succeeds or fails. Mastering communication skills can help a person transform the challenging conversations in their family life, their social world and their work. The communication techniques taught in the book are grounded in the latest neuro-psychology research and the communication principles of SAVI (the System for Analyzing Verbal Interaction).
Ben E. Benjamin, Ph.D., is a professional consultant, personal coach, writer, and entrepreneur who has taught communication principles for more than thirty years. He is a qualified Senior SAVI Trainer and much of his recent communication workshops and writings focus on teaching the concepts of SAVI.
Amy Yeager is a writer and editor. She is also a certified Senior SAVI Trainer who has designed and led communications trainings for organizations. In addition, she offers personal coaching programs and online seminars.
Can This Conversation Be Saved?
Communication failures disrupt our lives and our work. They could be a reason for irritation and aggravation; and in some situations they can easily threaten our work, our family relationships, and even our friendships. Cardoza asked about the common factors in all communication failures-- from household crisis to electoral debates. He wanted to know exactly how we could engage in meaningful conversations.
The guests pointed out that the first thing we need to get clear about is exactly what's going wrong. We can't solve a problem if we don't know what's causing it. Unfortunately, when it comes to communication problems, the cause is often tricky to spot. When a conversation fails, it's easy to blame difficult personalities, motivations, or emotional states or to blame touchy issues and irreconcilable differences, but all communication breakdowns can be explained in terms of the specific combinations of words and voice tones people are using. The book teaches how to recognize the six patterns of behaviors that most frequently cause breakdowns in communication-"yes-buts," "mind-reads," "negative predictions," "leading suggestions," "complaints," and "attacks."
Interview by Allen Cardoza
Ben Benjamin, Ph.D., and Amy Yeager Jeffrey spoke to Allen Cardoza from Answers for the Family on L.A. Talk Radio about their newly released book, "Conversation Transformation." The discussion focused on understanding why any conversation succeeds or fails. Mastering communication skills can help a person transform the challenging conversations in their family life, their social world and their work. The communication techniques taught in the book are grounded in the latest neuro-psychology research and the communication principles of SAVI (the System for Analyzing Verbal Interaction).
Ben E. Benjamin, Ph.D., is a professional consultant, personal coach, writer, and entrepreneur who has taught communication principles for more than thirty years. He is a qualified Senior SAVI Trainer and much of his recent communication workshops and writings focus on teaching the concepts of SAVI.
Amy Yeager is a writer and editor. She is also a certified Senior SAVI Trainer who has designed and led communications trainings for organizations. In addition, she offers personal coaching programs and online seminars.
Can This Conversation Be Saved?
Communication failures disrupt our lives and our work. They could be a reason for irritation and aggravation; and in some situations they can easily threaten our work, our family relationships, and even our friendships. Cardoza asked about the common factors in all communication failures-- from household crisis to electoral debates. He wanted to know exactly how we could engage in meaningful conversations.
The guests pointed out that the first thing we need to get clear about is exactly what's going wrong. We can't solve a problem if we don't know what's causing it. Unfortunately, when it comes to communication problems, the cause is often tricky to spot. When a conversation fails, it's easy to blame difficult personalities, motivations, or emotional states or to blame touchy issues and irreconcilable differences, but all communication breakdowns can be explained in terms of the specific combinations of words and voice tones people are using. The book teaches how to recognize the six patterns of behaviors that most frequently cause breakdowns in communication-"yes-buts," "mind-reads," "negative predictions," "leading suggestions," "complaints," and "attacks."
About the Author:
Looking to find out more about the book 8 Habits Of Love, then visit www.answers4thefamilyblog.com to listen to the interview with Ben Benjamin and Amy Yeager.
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